Performance Support Design

Field-Ready
Decision Tools

Helping frontline workers take the right action — when it matters most. Decision-support systems designed for real-world pressure, not training rooms.

5
Project Systems
20
Field-Ready Tools
2
Core Domains
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01 · Global Health
Maternal
Danger Signs
Danger sign assessment for pregnant & postpartum women
A · S · S · E · S
View Project →
02 · Global Health
Dehydration
Assessment
Rapid classification & ORS treatment for children 0–5
A · L · C · A · T
View Project →
03 · Global Health
Child
Malnutrition
MUAC screening for acute malnutrition, ages 6–59 months
M · U · A · C
View Project →
04 · Humanitarian
Safe Drinking
Water
Post-disaster source classification & treatment guide
S · A · F · E
View Project →
05 · Humanitarian
Survivor-Centered
Response
First response to sexual violence disclosure, 72-hr window
S · A · F · E · R
View Project →
What I Do

Not training.
Decision support.

Traditional instructional design builds courses for learning before work begins. I design tools that support decisions during work — in the moment, under pressure, in the field. The difference is fundamental.

01
Visual Decision Flows
Step-by-step classification systems that eliminate hesitation. Built for workers who need to act in seconds, not minutes.
02
📋
One-Page Job Aids
Procedural encounter guides structured around the actual sequence of a field visit. Time-marked steps, not abstract frameworks.
03
🔄
Before vs After
Portfolio comparisons that demonstrate exactly what design thinking transforms — from dense protocol to usable field tool.
04
🎯
Micro Case Scenarios
Realistic encounter-based practice. Shows how the tool performs when a real decision is on the line.
Traditional eLearning
  • Consumed before work begins
  • Designed for knowledge transfer
  • Measured in completion rates
  • Stored in an LMS, not a backpack
  • Forgotten under pressure
Frontline Clarity Tools
  • Used during work, in the moment
  • Designed to support correct decisions
  • Measured in errors prevented
  • Laminated, posted, carried in the field
  • Reliable under pressure by design
Portfolio

Five systems.
Twenty tools.

Each project is a complete decision-support system — four interdependent pieces covering assessment, classification, action, and community education. Click any piece to view full size.

Project 01 — Global Health
Maternal Danger Signs
Decision-support tools for community health workers assessing pregnant and postpartum women for life-threatening danger signs. Based on WHO ANC & Postnatal Care Guidelines.
Maternal Health
WHO / ANC Guidelines
Visual Decision Flow
01
Visual Decision Flow
Red / Yellow / Green zones · ASSES mnemonic
Job Aid
02
Job Aid
5-step encounter guide with caregiver teach-back
Micro Case Scenario
03
Micro Case Scenario
Amina — pre-eclampsia, Yellow vs Red classification
Before vs After
04
Before vs After
WHO text format → scannable visual decision system
Project 02 — Global Health
Dehydration Assessment
Rapid classification and treatment tools for community health workers assessing dehydration in children aged 0–5, including ORS preparation and caregiver education. Based on WHO IMCI Guidelines.
Child Health
WHO IMCI Guidelines
Visual Decision Flow
01
Visual Decision Flow
Four-zone system including Mild/Prevention zone
Job Aid
02
Job Aid
ALCAT mnemonic with ORS preparation steps
Micro Case Scenario
03
Micro Case Scenario
2-year-old — Yellow Zone classification and ORS demo
Before vs After
04
Before vs After
Prevention zone as design addition — closes IMCI gap
Project 03 — Global Health
Child Malnutrition Screening
MUAC-based screening tools for identifying acute malnutrition in children aged 6–59 months, including the critical edema override rule and caregiver counseling. Based on WHO / UNICEF Guidelines.
Nutrition
WHO / UNICEF Guidelines
Visual Decision Flow
01
Visual Decision Flow
MUAC tape visual · edema override rule prominent
Job Aid
02
Job Aid
MUAC mnemonic — Measure, Understand, Act, Counsel
Micro Case Scenario
03
Micro Case Scenario
Kofi — 11.3cm Red Zone · measurement overrides appearance
Before vs After
04
Before vs After
Edema rule positioning — design argument for field safety
Project 04 — Humanitarian Response
Safe Drinking Water
Post-disaster water safety decision tools for humanitarian field workers — source classification, treatment selection, safe distribution, and community education. Based on WHO / UNHCR / Sphere Standards.
WASH
WHO / Sphere Standards
Visual Decision Flow
01
Visual Decision Flow
Sequential 4-step — Source → Assess → Treat → Distribute
Job Aid
02
Job Aid
SAFE mnemonic with four treatment method guides
Micro Case Scenario
03
Micro Case Scenario
Isabela — three sources, 150 people, limited supply
Before vs After
04
Before vs After
Sequential vs parallel architecture — unique design argument
Project 05 — Humanitarian Response
Survivor-Centered First Response
Decision-support tools for community health workers responding to disclosures of sexual violence — from the moment of disclosure through referral. Built around the 72-hour clinical window for EC and PEP. Based on WHO / UNFPA Clinical Guidelines.
GBV Response
WHO / UNFPA Guidelines
Survivor-Centered First Response Visual Decision Flow
01
Visual Decision Flow
Sequential S·A·F·E·R framework · 72-hour clinical window
Survivor-Centered First Response Job Aid
02
Job Aid
5-step encounter guide with communication scripts
Survivor-Centered First Response Case Scenario
03
Micro Case Scenario
Grace — 14–18 hrs post-incident · Trust window vs clinical window
Survivor-Centered First Response Before vs After
04
Before vs After
Protocol paragraphs → scripted sequential field tool
Design Philosophy
Designed for
real-world decisions,
not just learning
environments.
01 →
Behavior-at-the-moment design. Every tool is built to be used during the encounter — at the bedside, in the field, at the triage desk — not reviewed in a training room the week before.
02 →
Cognitive load reduction. Classification rules are printed inside zone headers so workers stop at the first match and act. No memorisation required.
03 →
Structure mirrors task. Each tool's information architecture is built around how decisions actually fail in the field — not around how content is organized in guidelines.
04 →
Remote, global, humanitarian. All tools are designed for NGOs, global health organizations, and humanitarian response teams in resource-constrained environments.
Kel — Performance Support Designer
About
Kellen Novels
Performance Support Designer

I build decision tools for frontline health and humanitarian workers because the gap between what a protocol says and what a worker can do under pressure is where lives are lost — and where good design makes the difference. Frontline Clarity exists to close that gap.

Let's Work Together

Ready to
build something
that works.

Available for remote consulting, project-based engagements, and long-term partnerships with NGOs, global health organizations, and humanitarian agencies.

kellen@frontlineclarity.com
Availability
Open to remote consulting and project-based engagements globally.
Specialization
Decision-support design · Performance support · Global health · Humanitarian response
Tools
Canva · Figma · Parta.io
Work With
NGOs · International health organizations · Humanitarian agencies · Global health implementers
Send a Message View Portfolio